Returns & Exchanges
At Moen, we stand behind the quality of our home fixtures and offer a 30-day return window for products in their original packaging. We are committed to ensuring your kitchen or bath project is completed with the perfect hardware and functionality.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Shipping Label
Once your request is approved, download and print the prepaid return shipping label provided via email and securely attach it to your package.
Pack and Ship
Place the Moen products in their original manufacturer packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned fixtures for completeness, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing